Whether you’re new to National Fuel or transferring from another location within our service area, we’ve combined start and transfer requests into simple steps to help save you time. Your first bill may include a one-time connection fee or security deposit based on your credit history.

Have these items ready:

New National Fuel customers should submit a start service form seven business days before their move-in date. This lead time gives us an opportunity to verify your meter is ready for activation. For homes with existing natural gas connections, we aim to have service activated within three to seven business days.

You usually don’t need to be home during activation if technicians can safely access your exterior gas meter. If your gas meter is inside or behind a locked gate, we’ll contact you to schedule an access window.

*When you select the button below to submit a start service form, you will be taken to the website for CenterPoint Energy – this is correct. CenterPoint Energy will continue to process these form on behalf of National Fuel for a period of time as we complete our acquisition of their Ohio natural gas utility.

Once your service is active, sign in to My Account to manage your energy use and billing information.

Efficiency, savings and safety tools

Your bill has account information at the top, usage graphs and your account summary. Review the glossary of terms on the back of your bill to help you understand charges and billing details.

We offer several tools to help you manage your account: 

• Paperless Billing
• AutoPay
• Budget Bill

Check out these energy resources to help manage your usage: 

• Energy saving tips