Understanding Your Bill

Understanding Your Bill

Take the Guesswork Out of Your Gas Bill.

Your National Fuel bill is made up of two sections: delivery service charges and gas supply charges.

The delivery service charges portion of your bill is regulated by the New York State Public Service Commission. These charges include the costs to maintain the pipeline network we own and operate.

The gas supply charges portion of your bill is the cost of the gas you purchase from National Fuel or, if you choose, from another approved natural gas supplier. National Fuel does not earn a profit on this portion of your bill. We use our purchasing power and substantial storage capacity to secure ample supplies at the best possible price.

Please note: National Fuel purchases the natural gas that heats your home on the open market. This means that the market forces of supply and demand determine the cost of natural gas. As a regulated utility, National Fuel cannot set or mark up the price of natural gas.

If you purchase gas from another natural gas supplier that handles its own billing, please contact the company directly with your questions.

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The payment stub portion of your bill includes information about the amount owed for the current month as well as a signature line for Direct Pay enrollment.
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You’ll find general account and customer information in this section of your bill, including contact details for National Fuel and your supplier if you purchase gas from another source.
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The account summary includes information about what is owed and how we arrived at your balance due.
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If you’re enrolled in a budget plan, you’ll find a summary and any applicable information about your plan here.
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This graph shows your usage history in CCFs for the previous 12 months, highlighting months based on estimated, as well as company, meter readings.
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Gas usage information related to present and previous meter readings performed by the company can be found here. The next date a meter reader is scheduled to read your meter is also listed.
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Messages can be found on the back of your statement. Here you’ll find correspondence pertaining to the business agreement for your premises, including information regarding collections, plan installments due, etc.
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Understanding your bill is important. In this section you can find definitions of terms you may see on your bill.
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Your current month charges include a breakdown of supply and delivery charges.

Weather Normalization

Part of National Fuel’s billing calculation in New York includes a weather normalization adjustment (WNA), listed as “weather adjustment” on your bill.

The WNA reduces the wide swings in bills caused by colder- or warmer-than-normal weather. The WNA applies a credit or surcharge so that your bill reflects an amount that would be billed for natural gas delivery services under normal conditions.

 

Historical Bill Comparison

Compare the bill received for natural gas supplied by a supplier over the past 12 months to the bill that would have been received if the gas supply had been provided by National Fuel.

 

Home Bill Inserts

 

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