At National Fuel, we constantly strive to take care of our neighbors and the communities where we live, work and play. We understand the many challenges and hardships the COVID-19 pandemic has created over the course of the past year. If you or someone you know is struggling to pay your heating bills, we urge you to contact us at 1-800-365-3234. There are many assistance programs and payment options available.
Save money, find comfort and get help with these programs.
The Bill Relief Program is available to qualified NY Residential and Small Commercial Customers with unpaid bills through 5/1/2022 who did not receive a credit in 2022.
If you need help paying your heating bills, HEAP can help. This federally funded program provides assistance to eligible customers.
Discount for eligible residential customers
Qualifying individuals or families may receive a one-time grant per program year.
Safeguards exist for New York customers who reside in households where all residents are age 62 or older, 18 or younger, blind or disabled.
We have several ways for you to pay your monthly gas bill.
An extra measure of security for uninterrupted gas service is provided to allow for timely payment upon income check arrivals and avoidance of late payment charges.
We’re here to talk in more ways than one.
If you have hearing or speech difficulties, simply dial 7-1-1 (TTY) and provide the relay operator with the telephone number you wish to call.
We’re happy to send your bills and inserts in large type or Braille. And, ask us how a representative can supply large-numbered or Braille thermostats at no cost.
Simply request a “Language Line” any time, in person or by phone. A three-way conversation with a translator is involved.
Life can get complicated. Let us help you along the way.
You can designate a third party to be notified in case you forget to pay your gas bills. The designated third party is not responsible for paying your bill.
If you are anticipating a hospital stay of 10 days or more, call us and we’ll tell you how to extend the due date of your gas bill by 30 days.
If we’re unable to resolve your payment problems, we will work together with social service agencies to help determine if public programs may assist you.
The New York State Emergency Rental Assistance Program (ERAP) will provide significant economic relief to help low and moderate-income households at risk of experiencing homelessness or housing instability by providing rental arrears, temporary rental assistance and utility arrears assistance.
Did you know there are no-cost energy-efficient solutions for those who meet certain income guidelines? EmPower, previously NYS’s Low Income Usage Reduction Program, can provide you assistance.