National Fuel’s Customer Assistance Program (CAP) is a payment assistance program that offers affordable monthly payments and the opportunity to have outstanding balances due at the time of enrollment forgiven. It is a percentage of income program. As a participant in CAP your bills will be reduced to 4 or 6 percent of your monthly income, based on your verified income and household size. You will either pay your percentage of income amount or your average bill, whichever is less. The minimum CAP payment amount is $12.

This program has replaced the pre-existing Low Income Residential Assistance Program (LIRA). Call 1-800-365-3234 for more information.

CAP Program Features

Apply Online

The Pennsylvania Homeowner Assistance Fund, or PAHAF, is a housing-related program funded by the U.S. Department of the Treasury to assist Pennsylvania homeowners facing financial hardship due to the COVID-19 pandemic. The program will provide financial assistance to homeowners for qualified mortgage and housing-related expenses including utility bills to avoid delinquency, default, foreclosure, or displacement.  This program launches February 1, 2022 and will continue until funds are exhausted. You may inquire by dialing 1-888-987-2423.

Apply online

The Emergency Rental Assistance Program is a COVID Relief Fund.  You may be eligible for assistance with your rent and utility bills. This program is open through September 2025 or until funds are exhausted. You may also inquire by dialing 2-1-1 or 1-855-567-5341 for assistance.

Apply online.

If you need help paying your heating bills, this federally funded program provides assistance to eligible customers.

See if you qualify.

** New for the 2024 – 2025 LIHEAP Season **

As a LIHEAP applicant/recipient you now have the option to share information from your LIHEAP application with your public utilities. If you choose to check the box authorizing LIHEAP to release your information, your enrollment into other utility programs will be faster and easier.

Find out more about how your information will be shared HERE.

Qualifying individuals or families may receive a one-time grant per program year.

See if you qualify for a grant.

LIURP provides FREE weatherization improvements to homes for qualifying households. LIURP is a Public Utility Commission mandated, usage reduction program for low-income customers. It is designed to assist customers by reducing their energy usage, thus lowering their monthly bills.  Call to see if you qualify.

1-800-365-3234

LIURP Program Features

LIURP FAQ

We have several ways for you to pay your monthly gas bill.

View payment plan options.

Saving money and energy is easier than you think. Help reduce emissions in the atmosphere by trying these quick and easy ways to save and put a little more money in your pocket. Making these small, inexpensive adjustments can make a big difference and assist with keeping the cold out and your costs down.

Energy Efficiency Tips

An extra measure of security for uninterrupted gas service is provided to allow for timely payment upon income check arrivals and avoidance of late payment charges.

The Medical Certificate Guidance provides information for customers and medical professionals regarding submitting medical certificates to public utilities to avoid termination of service or to restore service. The Standard Medical Certificate Form may be used as a tool to help simplify the medical certificate process for customers, medical professionals, and public utilities. Please contact our customer service line at 1-800-365-3234 if you have a medical emergency and are seeking a medical certificate.

If National Fuel is unable to resolve your payment problems, we will find community services that may assist you. 

Our representatives can work together with social service agencies to help you determine if you are eligible for various public programs. 

For help with any of these programs, simply contact us: 

Local
1-814-871-8200 

Toll-Free
1-800-365-3234 

If you are anticipating a hospital stay of 10 days or more, call us and we’ll tell you how to extend the due date of your gas bill by 30 days.

You can designate a third party to be notified in case you forget to pay your gas bills. The designated third party is not responsible for paying your bill.

You can communicate with us on electronic display (TTY or teletypewriter) by dialing 7-1-1. You will need to provide the relay operator with the telephone number you wish to call.

We can send bills and bill inserts in large type or Braille. Some of our brochures may be requested in Braille. 

National Fuel will send a representative to supply large numbered or Braille thermostats at no cost when the need is verified. 

Ask for “Language Line” any time, in person or by phone. A three-way conversation with a translator is involved.