Payment Assistance Programs | Northwest PA Residences | National Fuel

Let's Catch Up

Let's Catch Up

No matter why you fall behind on energy bills, making progress is easier with a coach in your corner. If you or someone you know is struggling to pay bills, call a Catch-up Coach at 1-800-365-3234 from 7 a.m. to 6 p.m., Monday through Friday. Together, we’ll find the support programs and payment options to get back on track.

Save Money, Find Comfort and Get Help with These Programs.

Customer Assistance Program (CAP)

National Fuel’s Customer Assistance Program (CAP) is a payment assistance program that offers affordable monthly payments and the opportunity to have outstanding balances due at the time of enrollment forgiven. It is a percentage of income program. As a participant in CAP your bills will be reduced to 4 or 6 percent of your monthly income, based on your verified income and household size. You will either pay your percentage of income amount or your average bill, whichever is less. The minimum CAP payment amount is $12.

This program has replaced the pre-existing Low Income Residential Assistance Program (LIRA). Call 1-800-365-3234 for more information.

CAP Program Features

Apply Online


Pennsylvania Homeowner Assistance Fund (PAHAF)

The Pennsylvania Homeowner Assistance Fund, or PAHAF, is a housing-related program funded by the U.S. Department of the Treasury to assist Pennsylvania homeowners facing financial hardship due to the COVID-19 pandemic. The program will provide financial assistance to homeowners for qualified mortgage and housing-related expenses including utility bills to avoid delinquency, default, foreclosure, or displacement.  This program launches February 1, 2022 and will continue until funds are exhausted. You may inquire by dialing 1-888-987-2423.

Apply online

Emergency Rental Assistance Program (ERAP)

The Emergency Rental Assistance Program is a COVID Relief Fund.  You may be eligible for assistance with your rent and utility bills. This program is open through September 2025 or until funds are exhausted. You may also inquire by dialing 2-1-1 or 1-855-567-5341 for assistance.

Apply online.

The Low Income Home Energy Assistance Program (LIHEAP)

If you need help paying your heating bills, this federally funded program provides assistance to eligible customers.

See if you qualify.

Neighbor for Neighbor Heat Fund (N4N)

Qualifying individuals or families may receive a one-time grant per program year.

See if you qualify for a grant.

Low-Income Usage Reduction Program (LIURP)

LIURP provides FREE weatherization improvements to homes for qualifying households. LIURP is a Public Utility Commission mandated, usage reduction program for low-income customers. It is designed to assist customers by reducing their energy usage, thus lowering their monthly bills.  Call to see if you qualify.


LIURP Program Features


Payment Plan Options

We have several ways for you to pay your monthly gas bill.

View payment plan options.

Energy Efficiency Tips

Saving money and energy is easier than you think. Help reduce emissions in the atmosphere by trying these quick and easy ways to save and put a little more money in your pocket. Making these small, inexpensive adjustments can make a big difference and assist with keeping the cold out and your costs down.

Energy Efficiency Tips

Extra Security Plan for the Retired or Permanently Disabled (ESP)

An extra measure of security for uninterrupted gas service is provided to allow for timely payment upon income check arrivals and avoidance of late payment charges.

Medical Certificate Guidance and Form

The Medical Certificate Guidance provides information for customers and medical professionals regarding submitting medical certificates to public utilities to avoid termination of service or to restore service. The Standard Medical Certificate Form may be used as a tool to help simplify the medical certificate process for customers, medical professionals, and public utilities. Please contact our customer service line at 1-800-365-3234 if you have a medical emergency and are seeking a medical certificate.

Special Protections

National Fuel offers special protections to Pennsylvania customers who are the victims of domestic violence.  If you or anyone living in your household currently have a Protection from Abuse order (PFA) or a court order, which provides clear evidence of domestic violence against you, you have the following protections regardless of your income:

  • National Fuel cannot shut off your gas service between December 1 and April 1 without permission from the Pennsylvania Public Utility Commission.
  • A special payment arrangement may be available.
  • Your service may not be shut off the day before a weekend or holiday. (Available to all residential customers)
  • You may not be held responsible for a bill in someone else’s name.
  • You may not be required to pay a security deposit. If you are required to pay a security deposit, you may pay it over three payments. (Available to all residential customers)
  • You will receive additional notice prior to shut-off.

Note: To receive these protections, you will be required to provide National Fuel with a copy of your PFA order or court order which provides clear evidence of domestic violence.  National Fuel will not share this information with any third party.  Please call us at 1-800-365-3234 for more information.

What is a PFA?

A PFA is a court order that protects you, your children, and/or other family members from abuse by a family member or intimate partner.

You can find help and get more information about PFAs here: or call the national domestic violence hotline at 1-800-799-SAFE.  The domestic violence hotline is available 24 hours a day, and all services are free and confidential.



Billing Assistance Information

Life can get complicated. Let us help you along the way.

Out-of-Work and Assistance Referrals

If National Fuel is unable to resolve your payment problems, we will find community services that may assist you. 

Our representatives can work together with social service agencies to help you determine if you are eligible for various public programs. 

For help with any of these programs, simply contact us: 



Assistance Plan for Hospitalized Customers

If you are anticipating a hospital stay of 10 days or more, call us and we’ll tell you how to extend the due date of your gas bill by 30 days.

Third-Party Notification

You can designate a third party to be notified in case you forget to pay your gas bills. The designated third party is not responsible for paying your bill.

Communication Assistance Information

We’re here to talk in more ways than one. 

Hearing or Speech Difficulties

You can communicate with us on electronic display (TTY or teletypewriter) by dialing 7-1-1. You will need to provide the relay operator with the telephone number you wish to call.

Visually Impaired

We can send bills and bill inserts in large type or Braille. Some of our brochures may be requested in Braille. 

National Fuel will send a representative to supply large numbered or Braille thermostats at no cost when the need is verified. 

Non-English-Speaking Customers

Ask for “Language Line” any time, in person or by phone. A three-way conversation with a translator is involved.

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