Payment Assistance Programs

Payment Assistance Programs

Here With the Help You Need

At National Fuel, we constantly strive to take care of our neighbors and the communities where we live, work and play. We understand the many challenges and hardships the COVID-19 pandemic has created over the course of the past year. If you or someone you know is struggling to pay your heating bills, we urge you to contact us at 1-800-365-3234. There are many assistance programs and payment options available.

Save Money, Find Comfort and Get Help with These Programs.

Emergency Rental Assistance Program

The Emergency Rental Assistance Program is a COVID Relief Fund.  You may be eligible for assistance with your rent and utility bills. This program is open through 9/30/2022. You may also inquire by dialing 2-1-1 or 1-855-567-5341 for assistance.

Apply online.

The Low Income Home Energy Assistance Program

If you need help paying your heating bills, this federally funded program provides assistance to eligible customers.

See if you qualify.

Neighbor for Neighbor Heat Fund

Qualifying individuals or families may receive a one-time grant per program year.

See if you qualify for a grant.

Low-Income Residential Assistance Program

If you meet the eligibility requirements, you can receive a discount between 10% and 80% off of the regular residential rate, based on household size and income. You can also receive debt forgiveness. Call for more information.


Low-Income Usage Reduction Program

The Low-Income Usage Reduction Program (LIURP) is a Pennsylvania Utility Commission-mandated weatherization program for low-income customers. Measures are installed to reduce energy usage and customer bills. Call to see if you qualify.


Payment Plan Options

We have several ways for you to pay your monthly gas bill.

View payment plan options.

Extra Security Plan for the Retired or Permanently Disabled

An extra measure of security for uninterrupted gas service is provided to allow for timely payment upon income check arrivals and avoidance of late payment charges.

Special Protections

National Fuel offers special protections to Pennsylvania customers who are the victims of domestic violence. If you currently have a valid Protection from Abuse Order (PFA), you have the following protections regardless of your income:

  • National Fuel cannot shut off your gas service between December 1 and April 1 without permission from the Pennsylvania Public Utility Commission.
  • Depending on your income, a special payment arrangement may be available.
  • Your service may not be shut off on a Friday.
  • You may not be held responsible for a bill in someone else’s name.
  • You will receive additional notice prior to shut-off.

In order to receive protections from National Fuel, you will be required to provide us with a copy of your PFA Order. National Fuel will not share this information with any third party.

Your local domestic violence hotline is available 24 hours a day, and all services are free and confidential. For more information contact the number below.



Billing Assistance Information

Life can get complicated. Let us help you along the way.

Out-of-Work and Assistance Referrals

If National Fuel is unable to resolve your payment problems, we will find community services that may assist you. 

Our representatives can work together with social service agencies to help you determine if you are eligible for various public programs. 

For help with any of these programs, simply contact us: 



Assistance Plan for Hospitalized Customers

If you are anticipating a hospital stay of 10 days or more, call us and we’ll tell you how to extend the due date of your gas bill by 30 days.

Third-Party Notification

You can designate a third party to be notified in case you forget to pay your gas bills. The designated third party is not responsible for paying your bill.

Communication Assistance Information

We’re here to talk in more ways than one. 

Hearing or Speech Difficulties

You can communicate with us on electronic display (TTY or teletypewriter) by dialing 7-1-1. You will need to provide the relay operator with the telephone number you wish to call.

Visually Impaired

We can send bills and bill inserts in large type or Braille. Some of our brochures may be requested in Braille. 

National Fuel will send a representative to supply large numbered or Braille thermostats at no cost when the need is verified. 

Non-English-Speaking Customers

Ask for “Language Line” any time, in person or by phone. A three-way conversation with a translator is involved.

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