Get help with your energy bill today.
to speak with a
National Fuel representative
about your situation.
Call 1.800.365.3234 to speak with a National Fuel
representative about your situation.
You may be eligible for payment assistance and/or
payment plans to help manage your natural gas bill.
You may be eligible for payment assistance and/or payment plans
to help manage your natural gas bill.
National Fuel owns, maintains and uses gas meters to measure how much natural gas you use. Timely meter reading ensures you get an accurate bill.
Outside meters will be read by a National Fuel representative on or about the scheduled date noted on your bill. Please make sure the path to the meter is unobstructed.
If the meter is inside, a National Fuel representative will visit your property on or about the scheduled date noted on your bill. For your safety, confirm that he or she has proper identification before letting them inside. It usually takes only a minute or two to get the reading. In addition to readings, National Fuel is required to perform periodic leakage survey and atmospheric corrosion inspections on the meter and associated piping located inside your property. When access is not provided for this purpose, National Fuel is required to notify the customer that gas service may be shut off until this safety inspection is permitted to take place.
Residential customers: You have important rights and responsibilities under the Home Energy Fair Practices Act (HEFPA).
Home Energy Fair Practices Act (HEFPA)
If you do not provide access to National Fuel, you will receive the following:
National Fuel is required by New York state law to perform periodic leakage survey and atmospheric corrosion inspections of the gas meter and its associated piping that are located inside your home or business. You have previously been sent multiple letters for this purpose and were recently charged a $100 fine on your gas bill for failing to provide access to allow National Fuel to perform the required inspection at a reasonable time. While you have paid the non-access fine, access is still required, and National Fuel has consulted with the NYS Department of Public Service—Office of Consumer Services about your situation. This notice is being issued following such discussions.
This notice is to inform you that your gas service will be shut off, unless access is provided, at a time legally authorized on or after <TXDATE> because you have not allowed National Fuel access to perform a required safety inspection.
In order to avoid the shutoff, please call National Fuel at 716-827-5560 or visit us at any of our other offices to schedule the inspection. If you do not contact us to schedule an appointment within 15 days of this notice, your gas service will be shut off.
If service is shut off pursuant to this notice, service may not be reconnected until the required inspection is completed.
If you do not control access to the meter, please notify customer service and provide us with the contact information of the person who controls access.
A copy of this notice is being provided to the NYS Department of Public Service—Office of Consumer Services.
In the winter, please keep the area around the meter free of snow and ice and try to have a clear path to the meter for easy access.
Remember to use caution when shoveling, plowing or snow blowing around the meter. Be careful when removing icicles from the meter and any area of your roof above the meter.
Call us if the meter becomes encased in ice. DO NOT try to melt or break the ice yourself.
If your meter has become submerged due to flooding, please contact us immediately.
Keep shrubbery away from the meter for easier access and do not lean tools against the meter. Do not let children play or climb on the meter.