Home Energy Assistance Program | WNY Residences | National Fuel Gas Company

Home Energy Assistance Program

Home Energy Assistance Program

Home Energy Assistance Program

**As of April 29, 2022, HEAP is no longer accepting applications for the basic benefit. There are still emergency HEAP benefits available**

If you need help paying your heating bills, the Home Energy Assistance Program (HEAP) can help. This federally funded program provides assistance to eligible customers. HEAP will open on October 1, 2021 and is based on the last four weeks of your income.

Grant amounts vary and will be provided only while HEAP funding remains available. The maximum Regular HEAP grant for customers that use natural gas to heat their home is $426. A family of four earning $62,983 or less may qualify for assistance this year. Apply early because funds are very limited and are distributed on a first-come, first-served basis. See the chart below to see if you qualify.

How to apply


Household SizeMonthly Gross Income
14+Add $568 per person

Emergency Benefits

You must have a shutoff notice to apply for the emergency HEAP benefit.

There are currently three emergency HEAP benefits available for income eligible customers. Each benefit is in the amount of $465. Customers can call their HEAP office to apply for their 1st, 2nd, or 3rd emergency HEAP benefits. If you meet the income guidelines but did not receive a basic benefit and have a current termination notice, you may still be eligible for the emergency benefit by filling out the basic HEAP application.

Callers should be prepared with their case number, Social Security number, utility account number, household income and resource amounts (bank account balance, etc.).



Find a HEAP office

Statewide Low-Income Program

Customers who receive HEAP grants are also automatically enrolled in the Statewide Low-Income Program (SLIP), created to provide monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive.

Residential customers may be eligible to enroll in SLIP and receive a discount on their energy bills if they, or another person in their household, receives financial assistance from certain government or tribal programs. To view the list of eligible programs and access the application form please click here. To fill out the form and submit electronically, please log in to your National Fuel online account from the home page. Once logged in, the form is located under the link for ‘Forms & Document Upload’. If you do not have an online account, please click here to create an account.

Find your tier-based credit below, beginning on the next month’s gas bill*:

TierSLIP Tier DescriptionDiscount
1HEAP grant less than or equal to $350$3
2.1HEAP grant is equal to $385$3
2.2HEAP grant is equal to $391$17
3HEAP grant is equal to $426$28
4DSS Direct Voucher enrolled customers$13

*SLIP credits may not exceed your delivery charges. Any excess will carry over to the next month’s gas bill. Recipients of emergency HEAP will receive the Tier 1 discount.

2021-2022 Regular Arrears Supplement (RAS)


A one-time Home Energy Assistance Program (HEAP) benefit is now available to pay up to $10,000 in gas and/or electric arrears for low-income households in New York state that are in collections or otherwise facing disconnection or termination of service.

Administered through the local Departments of Social Services, this new RAS benefit will pay the entire current balance (including arrears) up to $10,000 at the time the HEAP Regular benefit is authorized.

The RAS Benefit is available to customers who are eligible for HEAP and are behind on their heating bills. Customers are encouraged to contact their local Department of Social Services for more information. A list of local offices by county can be found here.

Customers on SNAP will automatically be reviewed  and do not need to apply.

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