Home Energy Assistance Program
Emergency Benefits
There are currently two emergency HEAP benefits available for income eligible customers. Each benefit is in the amount of $400. Customers can simply call their HEAP office to apply for their 1st or 2nd emergency HEAP benefits. If you meet the income guidelines, have a current termination notice, but did not receive a basic benefit, you may still be eligible for the emergency benefit by filling out the basic HEAP application.
You must have a shutoff notice to apply for the emergency HEAP benefit.
Callers should be prepared with their case number, Social Security number, utility account number, household income and resource amounts (bank account balance, etc.).
For additional information, please call 1-877-443-2743.
Home Energy Assistance Program
National Fuel was informed today by the New York State Office of Temporary & Disability Assistance that basic HEAP benefits will close at the end of the day TODAY, January 21, 2025.
If you meet the income guidelines, have a current termination notice, but did not receive a basic benefit, you may still be eligible for the emergency benefit by filling out the basic HEAP application.
How to apply
| Household Size | Monthly Gross Income |
|---|---|
| 1 | $3,322 |
| 2 | $4,345 |
| 3 | $5,367 |
| 4 | $6,390 |
| 5 | $7,412 |
| 6 | $8,434 |
| 7 | $8,626 |
| 8 | $8,818 |
| 9 | $9,010 |
| 10 | $9,201 |
| 11 | $9,393 |
| 12 | $9,585 |
| 13 | $9,952 |
| 14+ | Add $672 per person |
When a HEAP grant is received you will also be enrolled into the Statewide Low Income Program (SLIP)/Energy Affordability Program (EAP) which provides monthly bill discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant received. In addition, the account will be enrolled on the balanced billing program to help make winter bills more affordable.
| Tier | SLIP Tier Description | Discount |
|---|---|---|
| 1 | HEAP grant less than or equal to $400 | $2.40 |
| 2.1 | HEAP grant is equal to $435 | $2.40 |
| 2.2 | HEAP grant is equal to $461 | $17.17 |
| 3 | HEAP grant is equal to $496 | $30.36 |
| 4 | DSS Direct Voucher enrolled customers | $17.99 |
Making Energy Affordable for Everyone: NYS Energy Affordability Program
Residential customers who aren’t HEAP income eligible may still be able to enroll in SLIP and receive a discount on their energy bills if they, or another person in their household, receives financial assistance from certain government or tribal programs. For more information about self-certification and how to apply, please click the link below.
Learn More