Meter Reading & Estimated Bills
At National Fuel, our meters are scheduled to be read once every other month on or around the date indicated on your bill. Whenever we are unable to gain access to read the meter, we will leave a door hanger that provides you with the number for our automated meter reading reporting system, 1-888-NFG-READ (634-7323), and our website, where you can enter your meter reading online.
If circumstances beyond our control prevent the meter reader from obtaining a reading at the premises, you will be rendered an estimated bill. These bills are calculated in accordance with an established formula that has been approved by the New York State Public Service Commission (PSC) and takes into account several factors (such as past usage and current weather conditions). If we become aware that your gas usage was underbilled as a result of low estimates or other factors, we have six months to correct the discrepancy and provide you with a revised bill. We will also provide a written explanation of the circumstances, error or condition that resulted in the underbilling. We are permitted to revise that bill within 12 months if the customer knew, or reasonably should have known, that the original billing (or the first bill) was incorrect, or new information shows that the first bill was incorrect. If we find that a bill was excessive, we will revise it and issue a new bill within two months.