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Pursuant to an Order from the Pennsylvania Public Utility Commission (PUC) issued on September 23, 2013, all Pennsylvania natural gas utilities, including National Fuel, are now required to provide a list of customers eligible (eligible customer list or ECL) to shop for competitive natural gas supplies to licensed Natural Gas Suppliers. Customer information provided in the ECL includes name, addresses, account number, usage data and other service-related attributes. Customer phone numbers and email addresses are not included in the ECL. The PUC believes that ECLs will help gas suppliers more easily identify potential customers, tailor products to customer needs and otherwise assist in the development of a competitive retail market.
By default, all residential and small business customers are included in the ECL, however, customers can opt out of the ECL. Additionally, customers may participate in the ECL but can withhold access to their usage data. Opting out of the ECL does not prevent a customer from shopping for natural gas supply service from a gas supplier, but it may limit the number of solicitations a customer receives.
National Fuel protects customer data by requiring licensed gas suppliers to log into a password-protected portion of our website to obtain the ECL. All licensed gas suppliers are obligated by the PUC to safeguard the confidentiality of customer information it obtains in the ECL.
On December 13, 2022, National Fuel customers can begin to opt out of the ECL. If you asked National Fuel not to share your account information with gas suppliers prior to December 13, 2022, you will need to opt out again after December 13, 2022, or your information will be included in the ECL. If you choose to opt out of the ECL, you may change your preference at any time to be included in the ECL. Similarly, you may initially decide to be included in the ECL but you can opt out at a later date. If you don’t make any subsequent changes, your preference will remain in effect until the next time National Fuel solicits customers. The PUC requires utilities to conduct an ECL solicitation every three years. The next solicitation is tentatively scheduled for late 2025.
You can opt out of the ECL completely, withhold your usage data or change your earlier opt-out preference. If you do nothing, your information will be included in the ECL.
If you opted out of the ECL prior to December 13, 2022, you can opt out again, withhold your usage data or change your earlier opt-out preference. Also, if you move and establish a new account, it will be necessary for you to indicate your ECL preference for the new account. Your prior account ECL preference will not automatically carry over to a new account.