Getting Connected: Your Guide to New Utility Service
Whether you’re building a new home, opening a business or converting to natural gas, we’re here to help make your National Fuel service connection as smooth as possible. Review our six-step connection process, which we’ll guide you through here.
Step 1: Check availability in your area
Contact one of our new service representatives at 800-990-1930 or email us to confirm which services are available to your home, business or construction project.
All you need is an accurate postal address, and a representative will determine what services are available in your specific location.
Step 2: Consult with your contractor
Before we can connect you to National Fuel’s natural gas system, you need the right meter installed at your location. Discuss the details of your new National Fuel service with your contractor. Together, you’ll determine the best location for your new meter and plan where you want to install appliances.
Remember, you’re responsible for the installation of lines inside your home, while we handle the connection to your meter.
Step 3: Complete your project application
Submit your request for meter installation as close to your groundbreaking date as possible for new construction. If you’re converting to natural gas, apply after consulting with a licensed plumber or HVAC specialist.
Note: Installation costs vary depending on your project scope. Our new service representatives can provide a specific estimate when you apply.
Ready to apply?
Complete the online application (residential customers only) Online Application
For customers who don’t wish to apply online, you can download an application form and either mail it to the address listed on the form or email it to us.
Residential customers
Download form
Commercial customers
Download form
Step 4: Ensure your site is ready
Site readiness checklist (must be met before construction)
Contact one of our new service representatives at 800-990-1930 or email us to confirm when you’ve met these criteria:
- Grade: Site is within 6 inches of final grade
- Access: Clear path for service (approximately 10 feet wide)
- Meter location: Location meets code and is clearly marked (National Fuel meter-guide)
- Private facilities: All private utilities are located and marked
Safety first: Call before you dig
Before construction begins, you must call 811 so all private utilities on your property must be properly marked. This includes water lines from private wells, buried propane lines, outside lighting and private lines to outbuildings.
Calling 811 before you dig is a free service. This critical safety step protects you, our crews and your property. Learn more.
Step 5: Complete required inspections
In most cases, a houseline pressure test is required before we can set your new gas meter. You’re responsible for contacting your local inspection authority, and they’ll notify us when the inspection passes.
Your licensed plumber or HVAC contractor should be familiar with this process and can handle it for you, but you should confirm that it has been completed.
Step 6: Activate your new service
After inspections are complete and we’ve installed your service, it’s time to start service with National Fuel. You can activate online or by contacting us directly.
We may need access inside your home to activate service and in some cases, we may require a deposit before activation.
What happens after your service is activated
Depending on the work needed to connect your service, and weather permitting, we’ll start restoration as soon as we complete work in your area. We’ll restore affected lawn areas, sidewalks and pavement to their original condition as closely as possible.
For lawns, please water the restored area every few days to help your grass grow properly. The restored area typically takes several weeks to fill in completely.
Frequently asked questions about the connection process
How long does the connection process take?
The average time from application received to construction completion is 4-6 weeks pending weather conditions, road restrictions, permitting requirements, property site ready and required permits have been obtained.
Is there a cost to install new service?
Installation costs vary depending on your project scope. Contact a new service representative at 800-990-1930 for a detailed estimate based on your specific needs.
Who is responsible for the lines inside my building?
You’re responsible for having all internal lines and appliances installed inside your property. National Fuel handles the service connection from our system to your meter.
What if I need help with an outage after I'm connected?
For natural gas outages, call 800-245-2377.
Need additional help?
Our new service representatives are ready to guide you through every step of your connection. Contact us at 800-990-1930 or email us.
We look forward to serving you and powering what matters most in your home or business.