• Your name, service address and account number
• The date of mailing, your payment due date and amount due
• Contact information for emergencies, safety and customer service
• A graph showing your usage for the last 13 months, plus the average temperature in those months
• A chart showing how much gas you used in the current month, compared to the previous month and year
• A list of programs and services that could help you save money and energy
• A summary of your previous billing and payment activity

The back of your bill includes a list of terms you’ll see in your bill, with definitions intended to make them easy to understand. You’ll also find a more detailed breakdown of your current month’s energy usage, and how your bill was calculated. This includes a list of taxes and fees that make up your total bill.

The back of the payment features a form for enrolling in AutoPay. You can sign and date this form, then send it in with your monthly payment. If the enrollment is successful the following month, your payment will be automatically deducted from the checking account shown on the last check you sent, subject to processing times. You can also enroll in AutoPay online.

The amount of your bill may change from month to month for several reasons. For example:

• Seasonal weather changes affect how much heating or cooling you use
• Your current billing cycle may include more or less days than the previous cycle
• The cost of natural gas can change due to supply and demand
• Service charges, tariffs, taxes and rate regulations may be updated
• Moving or changing services may result in prorated charges on your next bill. If you’re interested in learning about ways to help manage your energy usage, check out our energy-efficiency saving tips.

These are some of the terms you may see on your bill, and what they mean.

• • Distribution and Service Charges– Charges billed each month for the delivery of natural gas and other charges approved by the PUCO to ensure safe, reliable service.
  • Customer/Monthly Charge– Charge billed each month to recover a portion of the ongoing costs of providing service to the customer. This charge does not vary with gas consumption.
  • CCF (100 Cubic Feet) – Gas consumption is measured by your meter in hundreds of cubic feet.
  • Energy Conversion Factor (ECF) – The ECF adjusts metered usage for the energy content of the gas used. Energy content can vary monthly. The ECF is the ratio of the current energy content to the energy content at the time National Fuel’s base rates were established.
  • Standard Choice Offer- Under National Fuel’s Standard Choice Offer (SCO) service, National Fuel customers are receiving natural gas provided by third-party suppliers. The SCO suppliers won the right in a competitive auction to provide gas supply to customers at a monthly SCO price, which is calculated by adding a fixed retail price adjustment determined in a periodic auction to the New York Mercantile Exchange (NYMEX) month-end settlement price for natural gas. Because the SCO price reflects the NYMEX-based market price, it can vary with changes in supply and demand. The SCO price is charged to customers who have not selected an alternate gas supplier through the natural gas Choice program. The name of the gas supplier providing SCO service appears on the bill.
  • Miscellaneous Charges– Examples of miscellaneous charges may include but are not limited to reconnect fees; labor charges and returned payment charges.
  • Disclaimer– Programs and services are operated under the brand National Fuel Gas Distribution of Ohio, LLC.
  • Gas Cost Charge (DSS)– Under National Fuel’s Default Sales Service (DSS), National Fuel purchases natural gas through third-party suppliers at a fixed retail price adjustment determined in a competitive auction plus the New York Mercantile Exchange (NYMEX) month-end settlement price for natural gas; National Fuel’s costs are then passed on to DSS customers. Because the DSS charge reflects the NYMEX-based market price, it can vary monthly with changes in supply and demand. The DSS price is charged to customers who are not eligible to select an alternate gas supplier through the natural gas Choice program.
  • Gas Supplier Charges (also referred to as gas marketer charges)– Charges billed each month for the consumption of natural gas supplied by a retail gas supplier who is certified by the Public Utilities Commission of Ohio (PUCO) to sell natural gas in a competitive retail market.
  • Pressure Factor– Factor used to calculate consumption on meters with higher than the standard delivery pressure. A pressure factor greater than 1 indicates a delivery pressure that is greater than National Fuel’s standard delivery pressure.
  • PIPP Plus– The Percentage of Income Payment Plan Plus (PIPP Plus) is available if your total income is at or below 175% of the Federal poverty level. This program does not reduce or waive energy costs; it only establishes a payment plan to allow you to maintain your utility service.