Home Energy Assistance Program | WNY Residences | National Fuel Gas Company

Home Energy Assistance Program

Home Energy Assistance Program

Home Energy Assistance Program

If you need help paying your heating bills, the Home Energy Assistance Program (HEAP) can help. This federally funded program provides assistance to eligible customers. HEAP opened on November 1, 2022 and is based on the last four weeks of your income.

Grant amounts vary and will be provided only while HEAP funding remains available. The maximum Regular HEAP grant for customers that use natural gas to heat their home is $576. A family of four earning $65,820 or less may qualify for assistance this year. Apply early because funds are very limited and are distributed on a first-come, first-served basis. See the chart below to see if you qualify.

How to apply


Household SizeMonthly Gross Income
14+Add $590 per person

Emergency Benefits

Beginning January 3, 2023, if you received a regular HEAP benefit AND currently have a shut off notice, you may call or visit your county office to apply for a $400 emergency HEAP benefit.

Effective February 27, 2023, a second Emergency benefit in the amount of $400 is also available to eligible households.

Callers should be prepared with their case number, Social Security number, utility account number, household income and resource amounts (bank account balance, etc.).

For additional information, please call 1-877-443-2743.

TierSLIP Tier DescriptionDiscount
1HEAP grant less than or equal to $500$3
2.1HEAP grant is equal to $535$3
2.2HEAP grant is equal to $541$13.60
3HEAP grant is equal to $576$22.40
4DSS Direct Voucher enrolled customers$10.40

What if I have not received a HEAP benefit?

Residential customers who have not received a HEAP payment within the last 15 months may be eligible to enroll in SLIP, also referred to as our Energy Affordability Program (EAP) if they, or another person in their household, receives financial assistance from certain government or tribal programs. This provides a $3.00 monthly bill discount on your gas delivery charges and the account will be enrolled on the balanced billing program.

Qualifying governmental assistance programs for utility bill discount or Energy Affordability Programs:

  • Home Energy Assistance Program (HEAP)
  • Lifeline Telephone Service Program (Lifeline)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Veterans Disability or Survivors Pension
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance
  • Bureau of Indian Affairs General Assistance (if living on tribal lands)
  • Head Start (if living on tribal lands)
  • Tribal TANF (if living on tribal lands)
  • Food Distribution Program on Indian Reservations (if living on tribal lands)
  • Utility Guarantee / Direct Vendor programs
  • Temporary Assistance for Needy Families (TANF)
  • Safety Net Assistance

To mail or fax Application please click here. To fill out the form and submit electronically, please log in to your National Fuel online account from the home page. Once logged in, the form is located under the link for ‘Forms & Document Upload’. If you do not have an online account, please click here to create an account.

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