Home Energy Assistance Program | WNY Residences | National Fuel Gas Company

Home Energy Assistance Program

Home Energy Assistance Program

Home Energy Assistance Program

If you need help paying your heating bills, the Home Energy Assistance Program (HEAP) can help. This federally funded program provides assistance to eligible customers. HEAP opened on November 1, 2023, and is based on the last four weeks of your income.

Grant amounts vary and will be provided only while HEAP funding remains available. The maximum Regular HEAP grant for customers that use natural gas to heat their home is $476. A family of four earning $70,059 or less may qualify for assistance this year. Apply early because funds are very limited and are distributed on a first-come, first-served basis. See the chart below to see if you qualify.

How to apply

Household SizeMonthly Gross Income
14+Add $642 per person
TierSLIP Tier DescriptionDiscount
1HEAP grant less than or equal to $400$3
2.1HEAP grant is equal to $435$3
2.2HEAP grant is equal to $441$14.25
3HEAP grant is equal to $476$23.36
4DSS Direct Voucher enrolled customers$8.32

Emergency Benefits

You must have a shutoff notice to apply for the emergency HEAP benefit.

Beginning January 2, 2024, if you received a regular HEAP benefit, you may call or visit your county office to apply for a $400 emergency HEAP benefit.

Callers should be prepared with their case number, Social Security number, utility account number, household income and resource amounts (bank account balance, etc.).

For additional information, please call 1-877-443-2743.

Making Energy Affordable for Everyone: NYS Energy Affordability Program

Residential customers who aren’t HEAP income eligible may still be able to enroll in SLIP and receive a discount on their energy bills if they, or another person in their household, receives financial assistance from certain government or tribal programs. For more information about self-certification and how to apply, please click the link below.

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