Home Energy Assistance Program | WNY Residences | National Fuel Gas Company

Home Energy Assistance Program

Home Energy Assistance Program

Emergency Benefits

The 2022-2023 Emergency Benefit closed on May 19, 2023.

Customers who have received the basic benefit can simply call their HEAP office to apply for their 1st or 2nd emergency HEAP benefits. If you meet the income guidelines, have a current termination notice, but did not receive a basic benefit, you may still be eligible for the emergency benefit by filling out the basic HEAP application.

You must have a shutoff notice to apply for the emergency HEAP benefit.

Callers should be prepared with their case number, Social Security number, utility account number, household income and resource amounts (bank account balance, etc.).

For additional information, please call 1-877-443-2743.

Home Energy Assistance Program

As of March 31, 2023 HEAP is no longer accepting applications for the basic benefit.

If you need help paying your heating bills, the Home Energy Assistance Program (HEAP) can help. This federally funded program provides assistance to eligible customers. HEAP opened on November 1, 2022 and is based on the last four weeks of your income.

Grant amounts vary and will be provided only while HEAP funding remains available. The maximum Regular HEAP grant for customers that use natural gas to heat their home is $576. A family of four earning $65,820 or less may qualify for assistance this year. Apply early because funds are very limited and are distributed on a first-come, first-served basis. See the chart below to see if you qualify.

How to apply

Household SizeMonthly Gross Income
14+Add $590 per person
TierSLIP Tier DescriptionDiscount
1HEAP grant less than or equal to $500$3
2.1HEAP grant is equal to $535$3
2.2HEAP grant is equal to $541$13.60
3HEAP grant is equal to $576$22.40
4DSS Direct Voucher enrolled customers$10.40

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