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Account Overview
Payment Assistance
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Energy Efficiency
Energy Performance
Your Meter
Call 1-800-444-3130
24 Hours a Day
Call 8-1-1 or 1-800-242-1778 before you dig to have your utility lines marked for free.
If you need help paying your heating bills, the Home Energy Assistance Program (HEAP) can help. This federally funded program provides assistance to eligible customers. HEAP will open on November 1, 2023, and is based on the last four weeks of your income.
Grant amounts vary and will be provided only while HEAP funding remains available. The maximum Regular HEAP grant for customers that use natural gas to heat their home is $400. A family of four earning $70,056 or less may qualify for assistance this year. Apply early because funds are very limited and are distributed on a first-come, first-served basis. See the chart below to see if you qualify.
How to apply
Household Size | Monthly Gross Income |
---|---|
1 | $3,035 |
2 | $3,970 |
3 | $4,904 |
4 | $5,838 |
5 | $6,772 |
6 | $7,706 |
7 | $7,881 |
8 | $8,056 |
9 | $8,231 |
10 | $8,407 |
11 | $8,582 |
12 | $8,890 |
13 | $9,532 |
14+ | Add $642 per person |
Tier | SLIP Tier Description | Discount |
---|---|---|
1 | HEAP grant less than or equal to $400 | $3 |
2.1 | HEAP grant is equal to $435 | $3 |
2.2 | HEAP grant is equal to $441 | $13.60 |
3 | HEAP grant is equal to $476 | $22.40 |
4 | DSS Direct Voucher enrolled customers | $10.40 |
The 2023-2024 Emergency benefit is scheduled to open on January 2, 2024.
You must have a shutoff notice to apply for the emergency HEAP benefit.
Callers should be prepared with their case number, Social Security number, utility account number, household income and resource amounts (bank account balance, etc.).
For additional information, please call 1-877-443-2743.