New York State Consumer Protection on Door-to-Door Sales

New York State Consumer Protection on Door-to-Door Sales

If you are considering obtaining natural gas from a supplier other than National Fuel, please keep the following in mind:

  • Utilities do not conduct door-to-door marketing. This marketing technique is conducted only by independent, unregulated companies.
  • You can choose to receive or reject marketing and sales information.
  • Before inviting a door-to-door marketing representative into your home, or engaging in contract discussions, you should request identification that includes:
    • The full name of the representative
    • A photograph of the representative
    • The full name, business address and telephone number of the company represented
  • It’s not necessary to provide the sales representative a copy of your utility bill or the account number unless you are interested in receiving an offer.
  • Ask questions. Request a written comparison of the price offered by the supplier and the utility.
  • You should carefully review all contract terms before signing, including the fine print and fees for early termination.
  • After signing a contract with an energy supplier, you have three business days to opt out of that contract.
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