Get help with your energy bill today.
to speak with a
National Fuel representative
about your situation.
Call 1.800.365.3234 to speak with a National Fuel
representative about your situation.
You may be eligible for payment assistance and/or
payment plans to help manage your natural gas bill.
You may be eligible for payment assistance and/or payment plans
to help manage your natural gas bill.
Energy Efficiency Programs
Equipment & Vehicles
If you’re a residential customer, you’re also entitled to the rights and protections of the Home Energy Fair Practices Act (HEFPA), which requires that all utility customers be treated fairly with regard to application for service, customer billing and complaint procedures.
Read your HEFPA rights.
Get more information about energy alternatives.
ESCOs that do not assure these consumer rights could lose their eligibility to provide service. Please report any complaints to the Department of Public Service.
Office of Consumer Services
NYS Department of Public Service
3 Empire State Plaza
Albany, NY 12223
Monday through Friday, 8:30 a.m.–4:00 p.m.