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You may be eligible for payment assistance and/or payment plans
to help manage your natural gas bill.
General National Fuel Gas Distribution Corporation (“Company” or “Distribution”) is filing the following Natural Gas Emergency Plan (“Plan”) with the Pennsylvania Public Utility Commission (“Commission”), in accordance with the requirements set forth at 52 Pa. Code § 59.71-59.75, reflecting the Company’s unique operational characteristics and design criteria. The Plan contains simplified and understandable rules and regulations so that all of the Company’s customers and each Natural Gas Supplier (NGS) licensed to provide services to their customers can have a responsive action plan in place to protect themselves and their property in the event of a crisis. Provisions governing the Plan included in the Company’s Tariff under Rule 26, Rules and Regulations are referenced within the Plan as “Rule 26.” The Plan is also located at the Company’s website, www.nationalfuelgas.com. The Company shall file revisions to the Plan when and as appropriate, or as directed by the Commission.
As part of the emergency planning process the Company shall attempt to make every reasonable effort to make contractual or informal arrangements with our transportation customers, the NGSs serving transportation customers, sales customers and others to obtain supplies or, as an alternative, to implement usage reductions so that resorting to firm service reductions under § 59.73 Emergency Action can be avoided, or the severity of the supply or capacity disruption can be mitigated. The purpose of these arrangements is to provide a means to minimize the potential of supply shortfalls that threaten public health and safety, and not to make up for inadequate performance by individual parties.
The Company’s natural gas emergency plan includes provisions addressing:
The Company may restrict or discontinue service in accordance with this section without hereby incurring any penalty or liability for any loss, injury or expense that may be sustained by the customer except when the restriction or discontinuation of service is a result of the Company’s willful or wanton misconduct, for the duration of an emergency, to a customer that continues to take gas in violation of § 59.73.
The following words and terms have the following meanings unless the text clearly indicates otherwise: