Evidence of customer consent for enrollment must be maintained by the STBA Supplier and available to Distribution within five calendar days after a request is made. Pursuant to the New York Public Service Commission’s Uniform Business Practices (UBPs), the following items are accepted as evidence of customer consent for enrollment:
In addition to language clearly indicating the customer’s agreement to switch, where the STBA Supplier plans to issue a single-retailer bill to the STBA Customer, all enrollment applications (or telemarketing scripts) should include the following text:
I understand that all bills for natural gas service, excluding service calls and repairs traditionally billed by Distribution, will be issued to me by the [STBA Supplier]. I also understand that, if I have any questions about my bill, I should call [STBA Supplier]. If I smell gas or have any safety-related questions, however, I will still call Distribution.
The STBA Supplier must maintain all documentation and audiotapes for a minimum of two years, or the length of the sales agreement, whichever is longer. Thank you for your continued cooperation.