Gathering, Pipeline and Storage

We collect, store and transport natural gas on our gathering and interstate pipeline networks—building and maintaining the infrastructure that connects utilities, power plants and industrial consumers across the Northeast region to the abundant, locally produced supplies.

Our project teams select pipeline routes that strive to minimize land disturbance and impact to sensitive habitats and local communities. We work with landowners and numerous government agencies to obtain all necessary easements and required permits, and agree on a construction plan.

Every pipeline and facility is designed and constructed to meet or exceed strict standards and regulatory requirements. We deploy state-of-the-art technologies that minimize air and noise emissions and protect the health and safety of our communities and the environment.

We regularly inspect and monitor our pipeline network for leaks and integrity issues. We continuously invest in the modernization of our systems, replacing older sections of our pipeline network and upgrading our compressor facilities with new technologies and components.

Once our work is complete, we work quickly to restore and enhance habitats and vegetation along the pipeline route. We aim to leave every site close to the way we found it or better.

Utility

We deliver clean-burning, affordable natural gas directly to more than 754,000 customers in Western New York and northwestern Pennsylvania. National Fuel has been providing safe, reliable natural gas utility services to these communities since 1902.

The safety of our customers, employees and local communities is our top priority. We continuously invest in our systems to ensure safety and reliability by replacing older pipes to reduce the potential for leaks. Doing this has also lowered our greenhouse gas emissions. Additionally,  the Company has implemented numerous safety programs and management practices to foster a safety culture embraced throughout the entire organization.

Our utility customers continue to benefit directly from the shale development in the Appalachian region, which has improved the availability and affordability of natural gas supplies. The Utility also has been effective at managing its utility systems efficiently and controlling costs, which has limited the occurrence of delivery rate increases. Since 2009, the average retail residential customer in New York and Pennsylvania has seen a decrease of $590 and $611, respectively, on their annual natural gas bills. These savings help to reduce the economic burden of energy on our customers and contribute to the local economies.

Our goal is to deliver quality service that our customers expect and deserve. A National Fuel employee promptly answers our customer service calls physically located in the Utility’s service territory – not an automated voice or an offshore call center. National Fuel’s  telephone response rates have ranked among the best for utilities in both New York and Pennsylvania. As a result of this customer driven approach, we have achieved high levels of utility customer satisfaction and a remarkably low customer complaint rate that is amongst the lowest in the states in which we operate. In fiscal year 2021, our Downstream Segment achieved a 94% residential customer satisfaction rate in New York and a 93% rate in Pennsylvania.