The Way We Work

The Way We Work

The Natural Gas Value Chain

Learn more about the natural gas process from the well head to the burner tip.

 

Upstream

Exploration and Production

National Fuel is committed to the safe and environmentally responsible production, transportation and distribution of natural gas in New York and Pennsylvania. As a locally based company with employees who live in the communities where we operate, we are uniquely positioned to deliver on our commitment. Since 2010, National Fuel has invested more than $1.7 billion in gathering and pipeline system expansion and modernization projects, driving economic growth in our local communities and improving our environment.

Planning and Permitting

We start with a thorough environmental, human health and safety review before seeking approval from multiple federal, state and local government agencies.

Preparing for Development

Next, we design and prepare our drilling areas in a way that minimizes our surface footprint and impact on surrounding habitats, while ensuring our ability to efficiently and safely tap the natural gas reserves below.

Drilling for Natural Gas in a Safe Way

We drill and complete our wells using proven technologies, engineering techniques and materials that prioritize the protection of water and air resources and the safety of our employees and contractors.

Restoration and Completion

After all wells are drilled and placed into production, we shrink our operational footprint, restore native vegetation and take steps to enhance surrounding habitats.

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5 Acres

Size of surface footprint needed to develop 1,000 acres of underground shale

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Air Emissions

We avoid the venting or flaring of gas during production to minimize methane emissions

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150,000

The average number of homes the Marcellus pad can provide both heat and electricity for in one year

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2 Years

Average timeframe to plan, apply and receive all necessary permits

Midstream

Gathering, Pipeline and Storage

We collect, store and transport natural gas on our gathering and interstate pipeline networks—building and maintaining the infrastructure that connects utilities, power plants and industrial consumers across the Northeast region to the abundant, locally produced supplies.

Planning the Pipeline Network

Our project teams select pipeline routes that strive to minimize land disturbance and impact to sensitive habitats and local communities. We work with landowners and numerous government agencies to obtain all necessary easements and required permits, and agree on a construction plan.

Building the Pipeline Network

Every pipeline and facility is designed and constructed to meet or exceed strict standards and regulatory requirements. We deploy state-of-the-art technologies that minimize air and noise emissions and protect the health and safety of our communities and the environment.

Ensuring Safety Along the Way

We regularly inspect and monitor our pipeline network for leaks and integrity issues. We continuously invest in the modernization of our systems, replacing older sections of our pipeline network and upgrading our compressor facilities with new technologies and components.

Restoring Land to the Landowner

Once our work is complete, we work quickly to restore and enhance habitats and vegetation along the pipeline route. We aim to leave every site close to the way we found it or better.

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2,000 Miles

Length of transmission and gathering pipelines owned by National Fuel

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$260 Million

National Fuel’s investment in system modernization over the last five years

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30

The number of underground storage fields owned and operated by National Fuel

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1.5 Billion Cubic Feet Per Day

Expanded interstate pipeline capacity since 2010, transporting enough gas to supply 5 million average homes in the Northeast each year

Downstream

Utility and Energy Marketing

We deliver clean-burning, affordable natural gas directly to more than 740,000 homes and businesses in Western New York and Northwest Pennsylvania. National Fuel has been providing safe, reliable natural gas utility services to these communities since 1902.

Safety is Job One

The safety of our customers, employees and local communities is our top priority. We continuously invest in our systems to ensure safety and reliability by replacing older pipes to reduce the potential for leaks. Doing this has also lowered our greenhouse gas emissions.

Providing Affordable, Reliable Energy

Natural gas provides essential services like heat and electricity for homes, schools and businesses. Our proximity to the largest supply of natural gas on the continent and our commitment to running a responsible, efficient business allow us to provide an essential service at an affordable cost for our customers.

Providing Excellent Customer Service

Our goal is always to ensure satisfaction and service reliability for our customers. That’s why when a customer calls us, they’ll speak with a local customer service representative who understands their community and can quickly respond to emergencies.

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Up 90%

Residential customer satisfaction ratings in New York and Pennsylvania

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14,500 Miles

Length of utility system pipelines in New York and Pennsylvania

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Lowest Residential Rates

In New York and Pennsylvania

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