Get help with your energy bill today.
to speak with a
National Fuel representative
about your situation.
Call 1.800.365.3234 to speak with a National Fuel
representative about your situation.
You may be eligible for payment assistance and/or
payment plans to help manage your natural gas bill.
You may be eligible for payment assistance and/or payment plans
to help manage your natural gas bill.
Whenever you have a question, problem or a complaint about your gas service or bill, please call us. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call.
You can also visit one of our centralized Consumer Assistance Centers, which are staffed with experienced representatives who can answer your service- and billing-related questions, or contact us to send us your questions, comments and suggestions.
For Gas Emergencies Call:
24 hours a day, 7 days a week
Customers with hearing or speech difficulties:
Electronic display (TTY or teletypewriter) at 7-1-1
Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.
If you have a question or concern, you can visit one of our Customer Assistance Centers or you can call us. Our Customer Assistance Centers are open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m. in New York and from 8:30 a.m. to 4:30 p.m. in Pennsylvania. Please refer to the section below in order to find the office nearest you.
409 Main St.
Buffalo, NY 14203
1100 State St.
Erie, PA 16501
AppleTree Business Park
2875 Union Rd. Suite 44
Cheektowaga, NY 14227
1 Relief St.
Oil City, PA 16301
1384 Peck Settlement Rd.
Jamestown, NY 14701