Location and Phone Numbers | National Fuel Gas

Location and Phone Numbers

Location and Phone Numbers

Whenever you have a question, problem or a complaint about your gas service or bill, please call us at 1-800-365-3234. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call.

Contact us by email to send us your questions, comments and suggestions.

For Gas Emergencies Call:


24 hours a day, 7 days a week


Customers with hearing or speech difficulties:

Electronic display (TTY or teletypewriter) at 7-1-1

Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.

For General Questions Regarding Gas Service or Bill:

New York

Buffalo Area: 1-716-686-6123
Outside Buffalo: 1-800-365-3234
7:00 a.m.–6:00 p.m.
Monday through Friday
(excluding holidays)


Erie area: 1-814-871-8200
Outside Erie: 1-800-365-3234
7:00 a.m.–6:00 p.m.
Monday through Friday
(excluding holidays)

Customer Service Locations

The fastest way to answer a question or resolve an issue that cannot be resolved online is to call 1-800-365-3234 to speak with a Customer Service Representative. The following locations are open by appointment only. You can pay via Drop Box at the following locations:


409 Main St.
Buffalo, NY 14203


1100 State St.
Erie, PA 16501


AppleTree Business Park
2875 Union Rd. Suite 44
Cheektowaga, NY 14227

Oil City

1 Relief St.
Oil City, PA 16301


1384 Peck Settlement Rd.
Jamestown, NY 14701

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