Location and Phone Numbers
Whenever you have a question, problem or a complaint about your gas service or bill, please call us. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call.
You can also visit one of our centralized Consumer Assistance Centers, which are staffed with experienced representatives who can answer your service- and billing-related questions, or contact us to send us your questions, comments and suggestions.
For Gas Emergencies Call:
24 hours a day, 7 days a week
Customers with hearing or speech difficulties:
Electronic display (TTY or teletypewriter) at 7-1-1
Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.
For General Questions Regarding Gas Service or Bill:
New York
Buffalo Area: 1-716-686-6123
Outside Buffalo: 1-800-365-3234
7:00 a.m.–6:00 p.m.
Monday through Friday
(excluding holidays)
Pennsylvania
Erie area: 1-814-871-8200
Outside Erie: 1-800-365-3234
7:00 a.m.–6:00 p.m.
Monday through Friday
(excluding holidays)
Customer Service Locations
The fastest way to answer a question or resolve an issue that cannot be resolved online is to call 1-800-365-3234 to speak with a Customer Service Representative. The following locations are open by appointment only. You can pay via Drop Box at the following locations:
Buffalo
409 Main St.
Buffalo, NY 14203
Erie
1100 State St.
Erie, PA 16501
Cheektowaga
AppleTree Business Park
2875 Union Rd. Suite 44
Cheektowaga, NY 14227
Oil City
1 Relief St.
Oil City, PA 16301
Jamestown
1384 Peck Settlement Rd.
Jamestown, NY 14701