Location and Phone Numbers

Location and Phone Numbers

Whenever you have a question, problem or a complaint about your gas service or bill, please call us. It is the fastest method of communicating with us to resolve any problems you may have. Our representatives are dedicated to providing you with a fair and prompt response to your call.

You can also visit one of our centralized Consumer Assistance Centers, which are staffed with experienced representatives who can answer your service- and billing-related questions, or contact us to send us your questions, comments and suggestions.

For Gas Emergencies Call:

1-800-444-3130

24 hours a day, 7 days a week

 

Customers with hearing or speech difficulties:

Electronic display (TTY or teletypewriter) at 7-1-1

Please note: You will need to provide the relay operator with the gas emergencies phone number provided above.

For General Questions Regarding Gas Service or Bill:

New York

Buffalo Area: 1-716-686-6123
Outside Buffalo: 1-800-365-3234
7:00 a.m.–6:00 p.m.
Monday through Friday
(excluding holidays)

Pennsylvania

Erie area: 1-814-871-8200
Outside Erie: 1-800-365-3234
7:00 a.m.–6:00 p.m.
Monday through Friday
(excluding holidays)

Customer Service Locations

If you have a question or concern, you can visit one of our Customer Assistance Centers or you can call us. Our Customer Assistance Centers are open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m. in New York and from 8:30 a.m. to 4:30 p.m. in Pennsylvania. Please refer to the section below in order to find the office nearest you.

Buffalo

409 Main St.
Buffalo, NY 14203

Erie

1100 State St.
Erie, PA 16501

Cheektowaga

AppleTree Business Park
2875 Union Rd. Suite 44
Cheektowaga, NY 14227

Oil City

1 Relief St.
Oil City, PA 16301

Jamestown

1384 Peck Settlement Rd.
Jamestown, NY 14701

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