Build your career with National Fuel!
National Fuel is hiring Customer Engagement Specialists to join our Customer Response Center in Williamsville, NY. In this role, you will help customers with billing, payments, service requests, outages, and other routine or urgent needs.
- Starting rate: $26.18 per hour
- After six months: $27.90 per hour
- After one year: $30.81 per hour
- Consistent Monday–Friday schedule
- No weekend shifts
This is a fully in-person position. Employees are expected to work on-site Monday through Friday during training and after training is completed.
Whether you bring customer service experience or are ready to start a new career, we’ll give you the training and support you need to succeed. At National Fuel, hard work is rewarded, growth is encouraged, and employees have opportunities to build long-term careers.
Work Schedule
- Training schedule: Monday–Friday, 7:30 a.m.–4:00 p.m.
- Post-training schedule: Monday–Friday, 9:30 a.m.–6:00 p.m.
- No weekend shifts
- Training includes assessments and is expected to last approximately 12–14 weeks.
What You’ll Do
- Assist customers with billing, payments, outages, and service requests
- Answer questions and resolve customer concerns professionally
- Navigate multiple computer systems while accurately documenting customer interactions
- Support customers during routine and urgent service situations
- Deliver dependable, high-quality service in a fast-paced call-center environment
What We’re Looking For
- Excellent communication and customer-service skills
- Comfort using multiple computer systems and learning new technology
- Ability to multitask and remain professional in a fast-paced environment
- Dependability and the ability to follow an established work schedule
- Ability to work successfully in a structured call-center environment with established attendance expectations and scheduled breaks
- High school diploma or equivalent
- Previous customer-service or call-center experience is helpful, but not required
COMPENSATION AND BENEFITS:
This is a position within the Company’s collective bargaining unit with an hourly rate of pay. Starting rate of pay $26.18/hour, after 6 months $27.90/hour, after one year $30.81/hour.
National Fuel offers a comprehensive benefits package including the following:
| · Medical and Prescription Drug Coverage | · Paid Sick Time |
| · Dental & Vision Coverage | · Parental Leave for Mothers and Fathers |
| · 401(k) with Company Match | · Tuition Reimbursement |
| · Company Funded Retirement Savings Account | · Life Insurance |
| · Paid Vacation | · Flexible Spending Account |
| · Paid Company Holidays
|
· Charitable Giving Program |
HOW TO APPLY:
Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to jobs@natfuel.com by November 18, 2026. Attachments with a .docm extension will not be accepted.
Please reference position #26-103NY – Customer Engagement Specialist in the subject line of your email.