Home Energy Assistance Program | WNY Residences | National Fuel Gas Company

Energy Assistance Programs

Energy Assistance Programs

Bill Relief Program (NEW – Must be enrolled in SLIP by Dec. 31, 2022)

National Fuel is partnering with New York State on an energy bill forgiveness program for income-eligible customers in response to COVID-19 payment difficulties.

Residential customers who receive qualifying government assistance (detailed below) will have unpaid balances for service billed through May 1, 2022 paid through a bill credit applied to their account. To qualify, you must be enrolled in National Fuel’s Statewide Low-Income Program (SLIP), also referred to as our Energy Affordability Program (EAP).

**Customers already on NFG’s SLIP/EAP program will AUTOMATICALLY be eligible for the bill credit and do NOT need to apply.

How do I know if I am eligible?

Check your bill statement (see image below) and if the Service Classification on the front of the bill says SLIP TIER you have been qualified and will see the bill credit applied to your account soon. You are responsible for any bills issued after May 1st 2022.

SLIP customer REDACTED

What if I am not a SLIP TIER customer?

Customers NOT on this program should check the eligibility requirements listed below and enroll prior to Dec. 31, 2022.

Residential customers may be eligible to enroll in SLIP and receive a discount on their energy bills AND QUALIFY FOR THE BILL RELIEF PROGRAM if they, or another person in their household, receives financial assistance from certain government or tribal programs.

Qualifying governmental assistance programs for utility bill discount or Energy Affordability Programs:

  • Home Energy Assistance Program (HEAP)
  • Lifeline Telephone Service Program (Lifeline)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Veterans Disability or Survivors Pension
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance
  • Bureau of Indian Affairs General Assistance (if living on tribal lands)
  • Head Start (if living on tribal lands)
  • Tribal TANF (if living on tribal lands)
  • Food Distribution Program on Indian Reservations (if living on tribal lands)
  • Utility Guarantee / Direct Vendor programs
  • Temporary Assistance for Needy Families (TANF)
  • Safety Net Assistance

To mail or fax Application please click here. To fill out the form and submit electronically, please log in to your National Fuel online account from the home page. Once logged in, the form is located under the link for ‘Forms & Document Upload’. If you do not have an online account, please click here to create an account.

Statewide Low-Income Program (SLIP)

The SLIP/EAP provides monthly bill discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant received. In addition, the account will be enrolled on the balanced billing program to help make winter bills more affordable.

Residential customers may be eligible to enroll in SLIP and receive a discount on their energy bills if they, or another person in their household, receives financial assistance from certain government or tribal programs. To view the list of eligible programs and access the application form please click here. To fill out the form and submit electronically, please log in to your National Fuel online account from the home page. Once logged in, the form is located under the link for ‘Forms & Document Upload’. If you do not have an online account, please click here to create an account.

Find your tier-based credit below, beginning on the next month’s gas bill*:

TierSLIP Tier DescriptionDiscount
1HEAP grant less than or equal to $350$3
2.1HEAP grant is equal to $385$3
2.2HEAP grant is equal to $391$17
3HEAP grant is equal to $426$28
4DSS Direct Voucher enrolled customers$13

*SLIP credits may not exceed your delivery charges. Any excess will carry over to the next month’s gas bill. Recipients of emergency HEAP will receive the Tier 1 discount.

Home Energy Assistance Program (HEAP)

**As of April 29, 2022, HEAP is no longer accepting applications for the basic benefit. Emergency HEAP benefits will no longer be available after July 20, 2022.**

If you need help paying your heating bills, the Home Energy Assistance Program (HEAP) can help. This federally funded program provides assistance to eligible customers. HEAP will open on October 1, 2021 and is based on the last four weeks of your income.

Grant amounts vary and will be provided only while HEAP funding remains available. The maximum Regular HEAP grant for customers that use natural gas to heat their home is $426. A family of four earning $62,983 or less may qualify for assistance this year. Apply early because funds are very limited and are distributed on a first-come, first-served basis. See the chart below to see if you qualify.

HOW TO APPLY

Household SizeMonthly Gross Income
1$2,729
2$3,569
3$4,409
4$5,249
5$6,088
6$6,928
7$7,086
8$7,243
9$7,401
10$7,558
11$7,715
12$7,873
13$8,420
14+Add $568 per person

Emergency Benefits

You must have a shutoff notice to apply for the emergency HEAP benefit.

There are currently three emergency HEAP benefits available for income eligible customers. Each benefit is in the amount of $465. Customers can call their HEAP office to apply for their 1st, 2nd, or 3rd emergency HEAP benefits. If you meet the income guidelines but did not receive a basic benefit and have a current termination notice, you may still be eligible for the emergency benefit by filling out the basic HEAP application.

Callers should be prepared with their case number, Social Security number, utility account number, household income and resource amounts (bank account balance, etc.).

1-877-443-2743

 

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