Get help with your energy bill today.
to speak with a
National Fuel representative
about your situation.
Call 1.800.365.3234 to speak with a National Fuel
representative about your situation.
You may be eligible for payment assistance and/or
payment plans to help manage your natural gas bill.
You may be eligible for payment assistance and/or payment plans
to help manage your natural gas bill.
A new BILL RELIEF PROGRAM is available to qualified NY Residential Customers with unpaid bills. Click here to see if you qualify. Customers who received HEAP and/or are enrolled in SLIP will have credits automatically applied, no action required. Must be enrolled by Dec. 31, 2022.
National Fuel is partnering with New York State on an energy bill forgiveness program for income-eligible customers in response to COVID-19 payment difficulties.
Residential customers who receive qualifying government assistance (detailed below) will have unpaid balances for service billed through May 1, 2022 paid through a bill credit applied to their account. To qualify, you must be enrolled in National Fuel’s Statewide Low-Income Program (SLIP), also referred to as our Energy Affordability Program (EAP).
**Customers already on NFG’s SLIP/EAP program will AUTOMATICALLY be eligible for the bill credit and do NOT need to apply.
Check your bill statement (see image below) and if the Service Classification on the front of the bill says SLIP TIER you have been qualified and will see the bill credit applied to your account soon. You are responsible for any bills issued after May 1st 2022.
Customers NOT on this program should check the eligibility requirements listed below and enroll prior to Dec. 31, 2022.
Residential customers may be eligible to enroll in SLIP and receive a discount on their energy bills AND QUALIFY FOR THE BILL RELIEF PROGRAM if they, or another person in their household, receives financial assistance from certain government or tribal programs.
Qualifying governmental assistance programs for utility bill discount or Energy Affordability Programs:
To mail or fax Application please click here. To fill out the form and submit electronically, please log in to your National Fuel online account from the home page. Once logged in, the form is located under the link for ‘Forms & Document Upload’. If you do not have an online account, please click here to create an account.
The SLIP/EAP provides monthly bill discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant received. In addition, the account will be enrolled on the balanced billing program to help make winter bills more affordable.
Residential customers may be eligible to enroll in SLIP and receive a discount on their energy bills if they, or another person in their household, receives financial assistance from certain government or tribal programs. To view the list of eligible programs and access the application form please click here. To fill out the form and submit electronically, please log in to your National Fuel online account from the home page. Once logged in, the form is located under the link for ‘Forms & Document Upload’. If you do not have an online account, please click here to create an account.
Find your tier-based credit below, beginning on the next month’s gas bill*:
|Tier||SLIP Tier Description||Discount|
|1||HEAP grant less than or equal to $350||$3|
|2.1||HEAP grant is equal to $385||$3|
|2.2||HEAP grant is equal to $391||$17|
|3||HEAP grant is equal to $426||$28|
|4||DSS Direct Voucher enrolled customers||$13|
*SLIP credits may not exceed your delivery charges. Any excess will carry over to the next month’s gas bill. Recipients of emergency HEAP will receive the Tier 1 discount.
If you need help paying your heating bills, the Home Energy Assistance Program (HEAP) can help. This federally funded program provides assistance to eligible customers. HEAP will open on October 1, 2021 and is based on the last four weeks of your income.
Grant amounts vary and will be provided only while HEAP funding remains available. The maximum Regular HEAP grant for customers that use natural gas to heat their home is $426. A family of four earning $62,983 or less may qualify for assistance this year. Apply early because funds are very limited and are distributed on a first-come, first-served basis. See the chart below to see if you qualify.HOW TO APPLY
|Household Size||Monthly Gross Income|
|14+||Add $568 per person|
You must have a shutoff notice to apply for the emergency HEAP benefit.
There are currently three emergency HEAP benefits available for income eligible customers. Each benefit is in the amount of $465. Customers can call their HEAP office to apply for their 1st, 2nd, or 3rd emergency HEAP benefits. If you meet the income guidelines but did not receive a basic benefit and have a current termination notice, you may still be eligible for the emergency benefit by filling out the basic HEAP application.
Callers should be prepared with their case number, Social Security number, utility account number, household income and resource amounts (bank account balance, etc.).