HEAP has been extended through Aug. 31, 2020, or until the funds are exhausted, whichever occurs first. Customers whose income situations have changed in the last 30 days may be eligible for the Home Energy Assistance Program or HEAP, a federally funded program that provides financial heating assistance to those who qualify.
HEAP eligibility is based on the last four weeks of income. Customers who receive HEAP grants are also automatically enrolled in the Statewide Low Income Program or SLIP, a program that provides monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive. For more information, please visit HEAPhelps.com.
In addition to HEAP, other programs are available to help individuals who struggle to make their bill payments. National Fuel encourages customers to contact a customer service representative at 1-800-365-3234 weekdays from 7 a.m. to 6 p.m. to discuss their situations. A quick call can provide information on the following programs:
- Neighbor for Neighbor Heat Fund is open year-round and helps qualified customers who are aged 55 years or older, have a certified medical condition, are disabled, are a veteran, or are currently receiving unemployment benefits to prevent an energy emergency.
- Deferred Payment Agreement allows the potential to negotiate a repayment plan in the event of a problem or special circumstance.
- Special Protections is applicable for households where all residents are aged 62 years or older, 18 years or younger, blind or disabled.
- Budget plan billing is available for customers who want to have level, predictable monthly payments.