National Fuel recognizes that during these unsettling times there may be instances where customers find themselves facing financial difficulties. Customers whose income situations have changed in the last 30 days may be eligible for HEAP (Home Energy Assistance Program), a federally funded programs that provides financial heating assistance to those who qualify.
Customers who receive Home Energy Assistance Program (HEAP) grants are also automatically enrolled in the Statewide Low Income Program (SLIP), a program that provides monthly discounts on gas delivery charges. The discount amount is based on the amount of the HEAP grant they receive.
In addition to HEAP, other programs are available to help individuals who struggle to make their bill payments. National Fuel encourages customers to contact a customer service representative at 1-800-365-3234 weekdays from 7 a.m. to 6 p.m. to discuss their personal situations. A quick call can provide information on the following programs:
- Neighbor for Neighbor Heat Fund is open year round and helps qualified customers who are aged 55 years or older, have a certified medical condition, are disabled, are a veteran, or are currently receiving unemployment benefits to prevent an energy emergency.
- Deferred Payment Agreement allows the potential to negotiate a repayment plan in the event of a problem or special circumstance.
- Special Protections is applicable for households where all residents are aged 62 years or older, 18 years or younger, blind or disabled.
- Budget plan billing is available for customers who want to have level, predictable monthly payments.